What makes a control room console a Watson console?
The Watson Consoles' teams work cooperatively to design and build solutions that inspire your teams. We strive to give you an exceptional customer experience, from beginning to end. Centralized Account Managers lead a team of Designers, Engineers and Certified Installers focused on making your mission critical environment the best it can be.
Quint Andrae, Sales
Quint began working in Watson’s production area in 1991. Since that time he has contributed to multiple areas, making him a well-rounded product and manufacturing expert. Using intensive market research from customers, partners and consultants, Quint led the design team and advised sales for the better part of 15 years. Notably, Quint was a principle designer of the Mercury console line. With his breadth of market and product knowledge, Quint now leads our team of field representatives. Quint has a degree in mechanical engineering from Western Washington University. He is a member of APCO and NENA and regularly attends state, regional and national events.
Brian Hickson, Sales Operations & Field Services
Brian is Watson Console’s front-line troubleshooter for all installation and technical services questions and concerns. With over 10 years’ experience in all aspects of dispatch project planning and implementation, Brian now oversees the project management and installation teams. Brian began his tenure with Watson in 2006 as a project coordinator where he assisted the sales team with as many as 350 individual sales projects at one time.
Brian coaches his son's football team, is an avid Seahawks' fan, and when the weather is right you'll find him in the garden or on the golf course.
Product, Planning and Installation Experts
This team is responsible for your project from preliminary planning to job completion and post-sale customer service. Your Watson support team will help you identify functional, durable and great-looking product solutions that your teams will love.
Mike Douglas, Field Operations Manager
Mike provides exceptional project leadership and dedication to customer care in his role as Field Ops Manager. His extensive product and logistical knowledge with field installation was developed over several years working with scheduling, planning and execution of large scale projects. Mike and his team of installation specialists ensure that your new furniture is delivered on-time and installed with care and efficiency.
Jennifer Waterman, Account Manager
Jennifer started at Watson with the Order Fulfillment team. Her ability to deftly manage multiple accounts and mobilize teams to solve problems prompted rapid advancement to Project Manager. Prior to joining Watson, Jennifer worked for 19 years for Aramark Uniform Services in various roles including Customer Support Manager, Administrative Support, Contract Technical Specialist and New Business Installation Manager.
When not at Watson, you'll find Jennifer hiking a Pacific Northwest trail or at the Horse Harbor Foundation where she volunteers as part of the horse therapy program for special needs children.
Kelly Dowling, Account Manager
Kelly has been part of the Watson team since 2011 successfully managing public safety answering point furniture installations, both large and small. She takes pride in ensuring that all milestones are met so that your order is produced, shipped, and installed on the agreed upon dates.
Kelly spends evening hours rooting for her kids at a variety of sporting events.
Lisa Dotterweich, Account Manager
Lisa has been managing 10 – 150+ position console furniture projects since 1997. She began her career as an administrator with MOWCO in 1994 and rapidly advanced to Project Assistant. By 1996, Lisa became a full time Project Manager. She joined the Watson team in 2000 when MOWCO merged with Watson and launched Watson Dispatch. Lisa has been involved with PSAPs since the inception of the modern dispatcher console. She is well-steeped in the project details and requirments of new installations and live-cutovers. Lisa is an expert space planner and is a certified CAD operator.
If Lisa is not at her desk, you'll likely find her out at the barn with her horse Zee.
Natalie Thorne, Account Manager
Natalie began at Watson in 2013 as a Project Coordinator and has since moved into the position of Account Manager. Previously, Natalie held positions with T-Mobile and in Human Resources for a government contractor.
When not helping you with your project, Natalie may be found enjoying a variety of outdoor activities including hiking and fishing. She is an avid reader and a member of a book club.
Dena Barrios, Service Coordinator
Dena is our dedicated service specialist. She works in cooperation with a team of product and manufacturing experts to quickly assess and address customer concerns. We first met Dena when she was a representative of the local Chamber of Commerce and hosted an event at our factory.
Dena is passionate about animals and shares her home with Chloe, a chihuahua. She also de-stresses by creating greeting cards.
Grace Nieland, Design Specialist
Grace joined the Watson Consoles' design team in 2018. Her previous experience in interior space planning and design boosts her ability to conceptualize best-fit solutions for active dispatch centers. Grace is a graduate of Olympic College with an Associate Degree focused in Design and Communication.
When not at work, Grace enjoys cooking and trying out new recipes and going on road trips with her fiancé, Chris.
Michelle Steele, Design Specialist
Michelle joined Watson in August 2018. The newest member of our team, Michelle brings a wealth of experience in commercial and residential space planning. She has aptitude for spacial relations and technical knowledge of ADA and other special space-use requirements. Michelle is a graduate of Washington State University with a BA in Interior Design.
When not at work, Michelle likes to go 4-wheeling and recreate room décor ideas and designs that she sees on Pinterest.
Design & Engineering
Committed to improving the user experience, the design team works in parallel to maintain regular product improvements and to develop solutions for PSAPs, today and in the face of emerging change.
Lucas Pearl, Product Development Manager
Lucas oversees all of Watson’s industrial designers, engineers, and product managers and works directly with international designers and suppliers. He most enjoys that he can see how each of the individuals on his team contribute to make something greater than individual components. Lucas is a graduate of Gonzaga University with a degree in Civil Engineering.
When not at work, he likes spending as much time as he can with his 14-month-old daughter Margot, wife Bridget and French Bulldog Lulu. When he isn’t playing soccer or watching his favorite teams – the Seattle Sounders and Manchester United, he and his family love to travel and are always looking for their next trip.
Ben Martin, Product Configuration Specialist
Ben creates and maintains product data models for the factory, accounting, order entry, and purchasing. He defines and supports process and data improvements, and troubleshoots software and data issues. His contributions keep multiple manufacturing systems operating in synchronicity. Ben is a graduate of Western Washington University with a degree in Management Information Systems, Operations Management.
When not at work, he enjoys snowboarding at Alpental in the Cascades of the Pacific Northwest. Ben also enjoys mountain biking all over Kitsap county and has twice completed both the STP (Seattle to Portland) and the Seattle to Vancouver, BC road bike races.
Doug Wisser, Lead Design Engineer
On a day-to-day basis, Doug is working on engineering changes and improvements to Console products and creates assembly instructions, and develops concepts for the next generation of console products. He enjoys having the ability to see designs go from a whiteboard sketch to a fully-integrated product that people interact with on a daily basis. Doug is a graduate of Georgia Institute of Technology with a degree in Mechanical Engineering.
When not developing the latest product improvements, he is often playing or watching soccer - Liverpool FC as his favorite team. He also plays Trombone in the Poulsbo Community Orchestra.
Sil Barajas, Design Engineer
Sil is dedicated to console product development and is emerged in research and design of user-centered console features including comfort controls, tech integration and space-plan efficiency. Prior to working at Watson, he was a Design Engineer at NET Systems, Inc. Sil is a graduate of Midwestern State University with a degree in Mechanical Engineering.
He is originally from Wichita Falls, Texas and has found that he and his family love the Pacific Northwest vibe.